Support engineer telecom

Functieomschrijving

Are you a support engineer and experienced in the world of telecom and connectivity? We are looking for a support engineer telecom in Ede who shares our company values.


Are you flexible, service-oriented and willing to take the responsibility needed to make customers happy? Then join our great team in our mission to the moon. We celebrate successes together in a friendly and competitive environment. Advise our customers in an ingenious way from a Carrier-Neutral perspective which goes beyond technology and/or footprint of a carrier.


The Job

We are looking for a support professional who intrinsically cares about a satisfied customer and takes pleasure in the good relationships that develop by providing good support. Communication is key, our customers want to speak to someone they know and who knows them and their services, plus who can make their questions or issues a joint one to solve.

You will have the opportunity to make improvements and have the freedom to go that extra mile where you think it helps our customers and be appreciated for it.


You have knowledge and experience within the Telecom world and know how to work together with our suppliers and colleagues as well. You understand how to troubleshoot network and telephony connections.

You will be working in a competitive environment with a huge responsibility which requires flexibility and perseverance. For sure, it will never be boring.


Responsibilities

  • Helping our customers with their questions and issues
  • Logging and updating these questions and issues internally and towards our suppliers
  • Maintaining contact with our suppliers and other stakeholders during and if necessary after any issue.
  • Discuss improvements that help our customers
  • Communicate outages and maintenances
  • Work together closely with the Project Managers and Network Engineers
  • Come up with possible alternative solutions to customer wishes
  • Align with other teams within Horizon Telecom;


About - Why Horizon Telecom

Horizon has the ultimate goal to make all communication, infrastructure and security flexible and available. Together with our clients we adopt the smartest international communication innovations of tomorrow, today.

Our professionals deliver smart global communication solutions, which we deliver end-to-end with local knowledge of the market. Our proven way-of-working is possible due to an transparent service organization and automation of back-end and customer orientated processes. In a pragmatic way we deliver expertise, a fresh view and loads of experience. We are focused on tailored designs and adoption. All day and night we are customer focused with our enthusiastic and communicative certified professionals.

Our experienced professionals connect the latest technical innovations with the relevant parties and solutions. Our approach is more than efficient since our solutions need to exceed the expectations of our clients. We don’t believe in non-recurring and open-ended advice. We make communication flexible and agile and with our service organization we take away the complex management and maintenance.


Horizon, tomorrow’s communication, for you, today


Our benefits

  • We are strongly focussed on employee satisfaction, we believe customer satisfaction follows hereafter. Our office is directly located near the exit of 3 highways and well reachable with enough parking spaces. We had an architect design our offices, to create a relaxed environment with stand-sit and bike desks, noise cancelling panels, the right temperature and a green environment with a view. Our host services daily a free fresh lunch and we have premium coffee machines for a latte macchiato or whatever what you would like. There is fresh fruit and cooled smoothies and soda’s are there for the taking.
  • We have an barbercar so you can get your haircut managed, there is also an massage chair and bi-weekly shiatsu chair massages at the office or you can relax in our ‘Skybar’;
  • Flexible working hours and location/work from home;
  • Matching salary;
  • Phone and laptop free of choice or BYOD;
  • Enough room for development with training;
  • Young, ambitious, fast growing environment where development is key;
  • Al lot of freedom and responsibility;
  • Flexible conditions;
  • Multiple events per year with the teams;

Vereisten

What experience do you bring to the table

  • 3+ years of experience in the Telecom branch;
  • You are analytical, a critical thinker, and love helping our customers because you understand the importance of their questions and issues;
  • You possess excellent interpersonal and negotiation skills that you use to collaborate across a wide variety of partners and stakeholders;
  • Proficiency in English language, spoken and written is must;
  • Dutch language, spoken and written is must; if you don’t speak Dutch we cannot include you in the process for this vacancy.

Competences

  • You are an excellent communicator who understands there is no I in team.
  • Work cooperatively to achieve shared goals, act in interest of our customers;
  • Take a co-operative approach with a positive attitude with team members and share information and knowledge when needed;
  • Team player
  • Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.

More info

Interested? Apply with your cv and motivation. If you would like a bit more information contact our recruiter Jorn Jansen via 06-24227486 or j.jansen@horizontelecom.nl